We are TIG.LONDON LTD, a film and animation company specialising in branded content for agencies and businesses. This privacy policy sets out the types of personal information we collect about you when you contact us, when we provide services to you, how we use and store that personal information, who we share it with, and what rights you may have in respect of your personal information. Our services are not intended for children and we do not knowingly collect data relating to children. Please read this privacy policy so that you are fully aware of how and why we collect and use your personal information.
TIG.LONDON LTD is the controller and responsible for your personal information (we refer to TIG.LONDON LTD as “we”, “us” or “our” in this privacy policy). Where we instruct our suppliers and other third parties to use your personal information, these data processors will process your informationon our behalf and only on our instructions and for the purposes set out in thisprivacy policy. If you have any questions about this privacy policy or ourprivacy practices, please call us at +44 7863 146 948 or email hello@tig.london.
This privacy policy is about the rights of individuals. While we are also committed to protecting the information we receive from andabout companies, this policy is not about them.
1.1. Personal information (or personal data) meansany information about you from which you can be identified. It does not include information where your identity has been removed (this is anonymous data).
1.2. We may collect and use the following personal information about you:
1.2.1. Identity Data including your first name, last name, title, date of birth, as well as educational or professional background, and job title and function;
1.2.2. Contact Data including your address, email address, telephone numbers, and company details;
1.2.3. Financial and Payment Data including your bank account, billing information, andother data necessary for processing payments and fraud prevention, as well asinformation to enable us to under take credit or other financial checks on you, and also details of services you have purchased from us;
1.2.4. Business Information including information provided in the course of the contractual or client relationship between you or your organisation and us, or otherwise voluntarily provided by you or your organisation; and
1.2.5. Marketing and Communications Data including your preferences in receiving marketing from us and our third-party partners, and your communication preferences.
1.3. We do not collect any special categories ofpersonal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, politicalopinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions or offences.
1.4. If you provide information to us about anyperson other than yourself, you must ensure that they understand how their information will be used, and that they have given their permission for you to disclose it to us and for you to allow us, and our outsourced service providers, to use it.
2.1. Generally, we collect your personal information directly from you – in person, by telephone, text, email and through your use of our website. In particular, this may occur in the following circumstances:
2.1.1. when you or your organisation seek our services;
2.1.2. when you or your organisation offer to provide, or provides, products and/or services;
2.1.3. when you correspond with us by phone, email or other electronic means, or inwriting, or when you provide other information directly to us;
2.1.4. when you sign up to attend our events, or sign up to receive marketing communicationand offers from us;
2.1.5. when you apply for a job with us; and
2.1.6. when you give us feedback or contact us.
2.2. We may also collect information about you indirectly, including from publicly accessible sources, e.g. Companies House,or from third parties, e.g. sanction screening providers, credit reference agencies, or customer due diligence providers.
3.1. Under data protection law, we can only use your personal information if we have a proper reason for doing so. This will include but not be limited to:
3.1.1. for the performance of our contract with you or to take steps at your request before entering into a contract;
3.1.2. to comply with our legal and regulatory obligations;
3.1.3. for our legitimate interests or those of a third party; or
3.1.4. where you have given consent.
3.2. A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.
3.3. Generally, we do not rely on consent as a legal basis for processing your personal information although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
3.4. We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so. Please note that we may process your personal information without your knowledge or consent, in compliance with the rules set out in this section, where this is required or permitted by law.
3.5. We will use your personal information for thefollowing purposes and on the following grounds:
3.5.1. On the basis of fulfilling our contract with you or entering into a contract with you on your request, in order to:
(a) register you as a new customer and update our customer records;
(b) register you as a new supplier and update our supplier records;
(c) process and deliver your order, including sending you updates and managing payments, fees and charges; and
(d) deal with and respond to requests, enquiries, complaintsor job applications.
3.5.2. On the basis of our legal obligations, we process your personal information when it is necessary:
(a) for compliance with tax, accounting, anti-money laundering and other applicable law and obligations which we are subject to;
(b) for managing your statutory rights;
(c) for notifying you about changes to our terms or privacy policy; and
(d) for ensuring security of your personal data by preventing unauthorised access to it.
3.5.3. On the basis of our legitimate interest, we will use your personal information for:
(a) allowing effective performance of our business by ensuring necessary internal administrative, commercial, and security processes (including in finance, controlling, legal and compliance, information security);
(b) verifying your identity, assessing your credit worthiness, and preventing and detecting fraud against you or us;
(c) collecting and recovering money you owed to us;
(d) asking you to provide feedback, leave a reviewor take a survey;
(e) communicating with you and keeping you up-to-date on the latest developments, announcements, and other information about our services and solutions, events and initiatives;
(f) promoting (including by delivering advertisements) and making suggestions and recommendations to you (including by email or when you visit our website) about services that may be of interest to you; and
(g) establishing, exercising and/or defending ourlegal rights.
4.1. We may use your personal information to send you updates (by email, text message, telephone or post) about our services, including exclusive offers, promotions or information about new services.
4.2. We have a legitimate interest in processing your personal information for promotional purposes (see above). This means we do notusually need your consent to send you promotional communications. However, where consent is needed, we will ask for this consent separately and clearly.
4.3. We will not sell your personal information to or share it with other organisations for marketing purposes, except where were main the controller of your personal information and share it with thirdparties who act as a data processor on our behalf and only process the personal information on our instructions and for the purposes set out above.
4.4. You have the right to opt out of receiving promotional communications at any time by contacting us at hello@tig.london.
4.5. We may ask you to confirm or update your marketing preferences if you instruct us to provide further services in the future, or if there are changes in the law, regulation, or the structure of our business.
5.1. We share personal information with serviceproviders we use to help deliver services to you, such as security providers orpayment service providers. We only allow our service providers to handle yourpersonal information if we are satisfied they take appropriate measures toprotect your personal information. We impose contractual obligations on serviceproviders to ensure they can only use your personal information to provideservices to us and to you.
5.2. We may also share personal information with:
5.2.1. credit reference agencies who may, for example, supply anti-fraud andcredit-insight information to us;
5.2.2. our professional advisors such as our lawyers or auditors when they need togive us their professional advice;
5.2.3. public authorities, agencies and other government bodies. We may disclose andexchange information with law enforcement agencies and regulatory bodies tocomply with our legal and regulatory obligations;
5.2.4. potential corporate buyer. We may also share some personal information in the case oftransfer of some or all of our business, during re-structuring or change ofownership of the business. Usually, information will be anonymised but this maynot always be possible. The recipient of the information will be bound by confidentiality obligations;
5.2.5. our insurers or brokers. Usually, information will be anonymised but this maynot always be possible. The recipient of the information will be bound by confidentiality obligations; and
5.2.6. our banks. Usually, information will be anonymised but this may not always bepossible. The recipient of the information will be bound by confidentiality obligations.
5.3. Your personal information may be held at our offices and those of our third-party agencies, service providers, representatives and agents as described above. Some of these third parties maybe based outside the UK. For more information, including on how we safeguard your personal information when this occurs, see Section 8 below.
6.1. We will keep your personal information while weare providing services to you. Thereafter, we will keep your personal information for as long as is necessary:
6.1.1. to respond to any questions, complaints or claims made by you or on your behalf;
6.1.2. to show that we treated you fairly; and
6.1.3. to keep records required by law.
6.2. We will not retain your personal information for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of personal information. If you want to learn more about our specific retention periods for your personal information, please contact us.
6.3. When it is no longer necessary to retain your personal information we will securely destroy your personal information in accordance with applicable laws and regulations. In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
7.1. We do not generally transfer your personal information abroad.
7.2. If, to deliver our services to you, it is necessary for us to share or transfer your personal information outside the United Kingdom, then some additional safeguards will apply.
7.3. Where we need to make a transfer of this nature, we will only do so if such a transfer is safe and your personal information will be secure.
7.4. This means that when we transfer your personal information outside the UK we will only do so where (i) there are binding corporate rules in place; or (ii) the country where we are making the transfer to is a country deemed by the UK Information Commissioner’s Office to have an adequate level of protection in place for your personal information; or (iii) if there is no adequacy decision, where we have a lawful contractual arrangement with the service provider containing protections for your personal information (i.e. an international data transfer agreement).
7.5. Please contact us if you want further information on the mechanisms used by us when transferring your personal information out of the UK.
8.1. Under the applicable data protection laws you have a number of rights, as set out below:
8.1.1. Right to access your personal information. You may request confirmation that wehold personal information about you, as well as access to a copy of any suchdata.
8.1.2. Right to rectification. You may ask us to correct any inaccurate information we hold about you.
8.1.3. Right to erasure (or Right to be forgotten). You may, in certain circumstances,ask us to delete your personal information.
8.1.4. Right to restriction. You may ask us to restrict the processing of your personalinformation if (i) you want us to establish the accuracy of the information,(ii) where our use of the information is unlawful but you do not want us toerase it, (iii) where you need us to hold the information even if we no longerrequire it as you need it to establish, exercise or defend legal claims, or(iv) you have objected to our use of your personal information but we need toverify whether we have overriding legitimate grounds to use it.
8.1.5. Right to portability. You may request the receipt of the personal informationthat you have provided to us, in a structured, commonly used and machine-readable form, or its transfer to another organisation.
8.1.6. Right to object. You may object to our processing of your personal information (i) at any time when your personal information is being processed for direct marketing, or (ii) where we are relying on a legitimate interest (or those of athird party) and there is something about your particular situation which makesyou want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
8.1.7. Right not to be subject to automated individual decision making. You have the right not be subject to a decision based solely on automated processing (or profiling) that produces legal effects concerning you or similarly significantly affects you.
8.1.8. Right to withdraw consent. Where our processing of your personal information isbased on your consent, you may withdraw this consent at any time, although this will not affect the lawfulness of any prior processing where we relied on your consent.
8.1.9. Right to make a complaint. You may make a complaint about our processing of your personal information by contacting us via the contact details set out in this privacy policy. While we hope that we would be able to address any issues you have in respect of this processing, you may also make a complaint to the UK’s data protection regulator (see below).
8.2. For further information on each of these rights, including the circumstances in which they apply, please contact us or see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation available via the following link: https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.
8.3. If you would like to exercise any of these rights, please email hello@tig.london.
9.1. We have put in place appropriate security measures to prevent personal information from being accidentally lost, used oraccessed unlawfully, altered or disclosed. We limit access to your personal information to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
9.2. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required todo so.
10.1. We hope that we can resolve any query or concern you may raise about our use of your personal information. If you have any such query or concern, please call us at +44 7863 146 948 or email hello@tig.london.
10.2. The General Data Protection Regulation also gives you right to lodge a complaint with the Information Commissioner who may be contacted at https://ico.org.uk/concernsor telephone: 0303 123 1113.